Refund policy

Return & Refund Policy

Last Updated: August 25, 2026

At AA Hands, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, this Return & Refund Policy explains when a product may be returned and how refunds are handled.

1. 7-Day Return Period

We accept eligible return requests made within 7 days of the date your order is delivered.

To request a return, please contact us within this 7-day period. Return requests submitted after 7 days may not be accepted unless the issue involves a defective, damaged, or incorrect product.

2. Return Eligibility

To be eligible for a return, the product should generally:

  • Be returned within the 7-day return period

  • Be unused and in its original condition

  • Include the original packaging, where applicable

  • Include all accessories, parts, and items originally included with the product

  • Not show signs of misuse, modification, excessive wear, or damage caused after delivery

  • Be accompanied by your order information or proof of purchase

We reserve the right to review the condition of returned products before approving a refund.

3. Damaged or Defective Products

If your product arrives damaged, defective, or faulty, please contact us as soon as possible.

To help us investigate the issue, please provide:

  • Your order number

  • A description of the problem

  • Clear photos or videos showing the product and damage

  • Photos of the original packaging when relevant

Please keep the product and its original packaging until we provide further instructions.

If the product is confirmed to have arrived damaged or defective, we will work with you to determine an appropriate solution, which may include a replacement, refund, or other resolution.

4. Incorrect Product

If you receive a product that is different from the item you ordered, please contact us as soon as possible.

Provide your order number and clear photos of the product you received. After reviewing the information, we will provide instructions for resolving the issue.

If the incorrect item was sent due to an error on our part, we will work to provide an appropriate resolution.

5. How to Request a Return

Before sending any product back, please contact our customer support team at:

Email: aahands323@gmail.com

Please include:

  • Your full name

  • Order number

  • Product name

  • Reason for the return

  • Photos, if the product is damaged, defective, or incorrect

Do not send a return to an address unless you have received return instructions from our team.

6. Return Shipping

For returns due to a change of mind, ordering the wrong product, or other reasons unrelated to a product defect or our error, the customer may be responsible for the return shipping cost.

If the return is the result of receiving a damaged, defective, or incorrect product, we will review the situation and determine the appropriate return shipping arrangement.

Original shipping charges may not be refundable unless required by applicable law or the return is due to an error on our part.

7. Refund Process

Once we receive your returned product, it may be inspected to confirm that it meets the return requirements.

If your return is approved, the refund will be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your bank, credit card company, payment provider, or other financial institution.

Receiving a refund confirmation from us does not necessarily mean the funds will appear immediately in your account.

8. Partial Refunds

In certain circumstances, a partial refund may be considered if a returned product has missing components, packaging, accessories, or shows signs of use or damage that were not present when it was delivered.

Any applicable refund adjustment will be communicated after the returned product has been reviewed.

9. Non-Returnable Situations

A return may not be accepted when:

  • The 7-day return period has expired

  • The product has been used beyond reasonable inspection

  • The product has been intentionally damaged

  • The product has been modified or altered

  • Parts or accessories are missing

  • The product is returned without the required order information

  • Damage resulted from misuse, improper handling, or improper use of the product

These limitations do not affect rights that cannot legally be excluded under applicable law.

10. Exchanges

If you receive a damaged, defective, or incorrect product, an exchange or replacement may be available depending on product availability and the circumstances of the issue.

Please contact us before sending the product back so we can provide the appropriate instructions.

11. Order Cancellation

If you need to cancel an order, contact us as soon as possible after placing your order.

We cannot guarantee that an order can be cancelled once it has been processed, packed, or shipped.

If an order has already shipped, the standard return process may apply.

12. Refunds for Returned Products

Approved refunds are generally issued after the returned product has been received and reviewed.

Refunds will normally be sent to the original payment method.

If a refund is approved but you do not see it after the expected processing period, first check with your bank or payment provider. If the issue continues, contact us and we will assist you.

13. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in our business practices or applicable requirements.

Any updates will be posted on this page with a revised Last Updated date.

14. Contact Us

If you have questions about a return, refund, replacement, or exchange, please contact us:

AA Hands
Email: aahands323@gmail.com

Please include your order number whenever contacting us about an existing purchase so that we can assist you more efficiently.

Thank you for choosing AA Hands. We appreciate your business and are committed to providing a straightforward customer experience.